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HR Operating Model Diagram

Improve service, increase consistency and reduce costs ..........

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Elements of the HR Operating Model

The HR Model Diagram

HR Self Service

HR Shared Services

Shared Operational Resource

Centres of Expertise

Business Partnering

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There are many versions of the model but the main concept is to maximise the use of the self service and shared services approach and supporting technologies thereby freeing up time for the CoE’s (centres of expertise) and the HR Business Partners to concentrate on the thought leadership, policy making and strategic topics and issues.

Intranet
Portal
www
On-line policy
On-line forms
e-Requests

Enquiries
Messages
Simple Admin
Ticket opening
Tier 2 referrals
1st point of contact

Complex requests
Complex Admin
Volume tasks
Tier 3 referrals
Case management
Benefits processing

Policy / Strategy
Reward
L&D
IR
ER
Business Partners